Category Archives: Customer Service

Follow-up, Feedback and Customer Service – The Changing Landscape

A recent news made me choose the topic for today.  The news was that via Twitter, a customer asked a taxi service, Ola Cabs, to be able to chose the religion of the driver. Ola Cabs rightly replied on Twitter saying that they do not discriminate against their drivers on the basis of their religion. This response gained very high visibility in the Twitter world and received lot of positive appreciation. This exchange shows how alert the companies are becoming about how they respond to the customer and undertake all efforts to…

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